ADNS Education makes it easy for you to access help and support when you need it, with a dedicated service desk you can contact via telephone, email or web portal. In addition our monitoring and management software works proactively to fix issues before issues become a problem for you.
We operate a ticketing system ensuring we meet our SLA to you, each ticket is logged and monitored and where possible we will fix your issue remotely. When this isn't possible, we will deploy an engineer to you to tackle the issue.
All urgent tickets are responded to within 1 hour, and all other tickets receive a response within 4 hours. All tickets raised can be tracked and viewed within our online portal so you can monitor the progresss of each ticket.
The helpdesk CRM system we use forms part of our Professional Services Automation and works directly with our Remote Monitoring & Management services. The system delivers an integrated solution that forms the foundation for effective IT Support and includes:
